Lean Six Sigma

Lean is a widespread philosophy in industrial circles which these days is increasingly applied within the service sector as well. Lean comprises 5 main principles:

• Identifying what the client sees as the value-adding elements of the process
• Identifying the value stream ("Value Stream Mapping")
• Ensuring value-adding steps flow more effectively ("Flow")
• Removing all obstacles obstructing smooth flow
• Generating "Pull". Pulling goods and services throughout the various process steps: the most
  efficient production method.
• Constant striving towards continuous improvement. Remember: by aiming for perfect processes,
  excellent processes become a realistic outcome ("Continuous Improvement towards Process
  Excellence")